Shipping & Global Delivery Policy

At Draconer, every item is individually crafted and personalized to order. We provide $4.99 USD flat-rate Standard Tracked Shipping and FREE Standard Shipping on all orders of $80.00 USD+ across the United States, Canada, United Kingdom, Germany, France, Italy, European Union, Switzerland, Australia, Japan, Singapore, and 70+ countries worldwide.

1. Production & Delivery Timeframes by Product Category

Total delivery time consists of two phases: Production / Handling Time (custom printing, laser cutting, curing, and 80-point quality inspection) plus Shipping / Transit Time (tracked carrier transportation to your doorstep).

2. International Markets & Trusted Local Last-Mile Carriers

Draconer routes orders through our global production and logistics network and partners with each country’s leading national postal and parcel carriers for reliable final-mile delivery with end-to-end tracking:

3. Customs Clearance, Import Taxes & Smooth International Delivery

For international customers in Canada, the United Kingdom, the European Union (Germany, France, Italy, Netherlands, Sweden, Austria, Belgium, Ireland, Spain, Denmark, Finland), Switzerland, Norway, Australia, New Zealand, Japan, and Singapore, we utilize pre-cleared commercial direct-line logistics (including electronic customs documentation and EU IOSS / UK commercial lanes). Your parcel clears customs automatically at the port of entry and is handed directly to your local carrier (such as Royal Mail, DHL Paket, Colissimo, Poste Italiane, PostNL, Canada Post, AusPost, Japan Post, or SingPost) for smooth home delivery.

4. Order Tracking, Address Updates & Transit Protection

• Real-Time Tracking: As soon as your custom gift completes production and is dispatched, you will receive a Shipping Confirmation email with your tracking number and direct link to our Track Order Page.
• 2-Hour Address Modification Window: Need to correct your shipping address? Email contact@draconer.com within 2 hours of placing your order and our team will update it immediately free of charge.
• 100% Transit Damage & Loss Protection: Every shipment is insured by our 30-Day Satisfaction Guarantee. If your package arrives damaged or is lost in transit, we will immediately ship a 100% free replacement or issue a full refund.